Terms and Conditions for Shyamlata Furniture

Effective Date:

Welcome to Shyamlata Furniture! These Terms and Conditions (“Terms”) govern your use of our website, products, and services. By purchasing our furniture or interacting with our services, you agree to abide by these Terms. Please read them carefully.

Products and Services

Product Descriptions: We strive to provide accurate and detailed descriptions of our products. However, we do not guarantee that the descriptions are complete, current, or free from errors. Product images are for illustrative purposes and may differ from actual products.

Customization: We offer customization options for certain products. Custom orders are subject to additional terms, which will be provided at the time of purchase. Customized products may not be eligible for returns or exchanges.

Orders and Payment

Order Placement: By placing an order through our website or other channels, you agree to purchase the product(s) according to the terms outlined. Orders are subject to availability and acceptance by us.

Pricing: Prices are subject to change without notice. The price applicable to your order is the one displayed at the time of purchase. All prices are inclusive of applicable taxes unless otherwise stated.

Payment: Payment must be made using the methods accepted by us at the time of purchase. We may use third-party payment processors to handle transactions. You are responsible for providing accurate payment information.

Shipping and Delivery

Shipping: We will make reasonable efforts to ship your order promptly. Shipping times may vary based on location, product availability, and other factors. Delivery dates are estimates and not guaranteed.

Delivery: It is your responsibility to ensure that the delivery address provided is correct and accessible. We are not liable for delays or failed deliveries due to incorrect or inaccessible addresses.

Shipping Costs: Shipping costs are calculated based on the delivery address, order size, and shipping method. Costs will be displayed at checkout and are the responsibility of the customer unless otherwise specified.

Returns and Exchanges

Comfort Guarantee: We are committed to your satisfaction. If you find that your furniture does not meet your comfort expectations within 3 days of delivery, you may request a return or exchange. The item must be in its original condition and packaging.

Return Process: To initiate a return or exchange, contact our customer service team. You may be required to provide a description of the issue and evidence of the problem. Returns must be authorized before shipment.

Refunds: Refunds will be issued to the original payment method after the returned item is inspected. Shipping costs for returns are generally the customer’s responsibility unless otherwise stated. For exchanges, any price differences will be adjusted.

Restocking Fees: A restocking fee of 5% of the purchase price may apply to returned items, depending on the condition and reason for return.

Warranties and Disclaimers

Product Warranty: We offer a 5 year warranty on our products covering defects in materials and workmanship. The warranty does not cover damage caused by misuse, accidents, or normal wear and tear.

Exclusions: The warranty does not apply to damages resulting from improper assembly, use of non-authorized cleaning agents, or alterations made to the product.

Limitation of Liability: Our liability is limited to the repair, replacement, or refund of defective products. We are not liable for any indirect, incidental, or consequential damages resulting from the use or inability to use our products

Customer Responsibilities

Assembly and Care: You are responsible for properly assembling and caring for the furniture according to the provided instructions. Failure to follow care instructions may void the warranty.

Usage: Furniture should be used for its intended purpose only. Misuse or improper use may result in damage and void the warranty.

Feedback: We welcome your feedback and suggestions. Any feedback you provide may be used for improving our products and services.

Intellectual Property

Ownership: All content on our website, including text, images, logos, and trademarks, is owned by Shyamlata Furniture – Unit of Shyamlata and Company or its licensors. You may not use, reproduce, or distribute any content without our express permission.

Governing Law

Jurisdiction: These Terms are governed by and construed in accordance with the laws of [Rajasthan/India]. Any disputes arising from these Terms will be resolved in the courts of [Rajasthan/India].

Modifications

Changes to Terms: We reserve the right to modify these Terms at any time. Any changes will be posted on our website with the updated effective date. Your continued use of our services after changes indicates your acceptance of the modified Terms.

Contact Us

If you have any questions or concerns about these Terms and Conditions, please contact us at:

Shyamlata And Company

Shop No. 1, Sanjhariya Road, Thikariya,

Ajmer Road , Jaipur – 302026

Rajasthan, India

Phone Number – +919022326246

Email id – shyamlatasharma780@gmail.com

Product Customization

Customization Options: We offer a range of customization options for our products, including but not limited to size, color, fabric, material, and design features. Specific customization options and their availability are outlined on our website or provided upon request.

Customization Requests: To request customization, you must specify your preferences clearly during the ordering process. Customization requests should be made through our designated channels, such as our website or customer service team. Any changes to your customization request must be communicated and confirmed before production begins.

Order Confirmation: After submitting a customization request, you will receive an order confirmation that includes details of your customization choices. It is your responsibility to review this confirmation and ensure that all details are correct. We are not responsible for errors or omissions in the customization details if they were confirmed in the order confirmation.

Production Time: Customized products may have longer production times compared to standard products. Estimated production and delivery times for customized items will be provided at the time of order. These times are estimates and may vary based on the complexity of the customization and current demand.

Additional Costs: Customizations may incur additional costs beyond the standard price of the product. These costs will be communicated to you prior to finalizing your order. Payment for any additional costs must be completed before production of the customized product begins.

Non-Returnable Items: Customized products are generally non-returnable and non-refundable, except in cases where the product is defective or not as per the confirmed customization details. This is due to the personalized nature of these products, which cannot be resold.

Warranty for Customized Products: Customized products are covered by the same warranty as standard products, except where the customization affects the warranty coverage. Any issues arising from the customization itself may not be covered under warranty. For warranty claims related to customized products, please refer to our warranty policy.

Customer Responsibilities:

Accuracy: Ensure all customization details are accurate before finalizing your order. Any errors in the customization details are your responsibility.

Compliance: Ensure that your customization choices comply with any applicable regulations or restrictions.

Approval: Approve any design proofs or samples provided by us as part of the customization process. Production will not begin until approval is received.

Changes to Customization Requests: Once an order is confirmed, changes to the customization are generally not permitted. If you need to make changes, you must contact us immediately. We will make reasonable efforts to accommodate changes if the production has not yet commenced, but cannot guarantee that changes can be made.

Custom Design Service: For bespoke designs not available through our standard customization options, a custom design service may be available. This service may involve additional consultation and design fees. Details and costs associated with custom design services will be provided upon request.

Design Ownership: Any designs, sketches, or specifications provided by you for customization purposes remain your intellectual property. However, we retain the right to use such designs for manufacturing and marketing purposes, including showcasing examples of our work.

Dispute Resolution: In the event of a dispute regarding customized products, we will work with you to resolve the issue fairly. This includes addressing concerns related to customization accuracy, quality, and compliance with the confirmed order.

Contact Information: For any questions or concerns regarding product customization, including making a request or addressing issues, please contact our customer service team at: