Refund Policy

 

Eligibility: Refunds are available within 3 days of delivery if the customer is not satisfied with the product. The item must be in its original condition and packaging.

Process: To initiate a refund, contact customer service with your order number and reason for the return. A return authorization will be provided, and the item should be shipped back at the customer’s expense.

Refund:  Once the item is received and inspected, a full refund of product cost only will be issued to the original payment method.

Comfort Guarantee Policy

Eligibility: If the customer finds the furniture uncomfortable within 3 days of delivery, they can request a exchange. The item must be in good condition.

Process:  Contact us to discuss the issue. An assessment may be scheduled to understand the comfort concerns. Based on the assessment, the customer can choose to return the item for a refund or exchange it for a different model.

Refund/Exchange:  If a refund is chosen, it will be processed after the returned item is inspected. If an exchange is preferred, the customer can select another product from our range and the Cost to return

Satisfaction Guarantee Policy

Eligibility:  Customers have 3 days from delivery to request a refund or exchange if they are not completely satisfied with the product, including issues related to comfort.

Process:  To start the return process, customers should contact customer service. A satisfaction survey may be required to understand the specific concerns.

Refund/Exchange: A full refund of product cost only will be provided if the item is returned in its original condition. Alternatively, customers can choose to exchange the item for a different model or design.